Frequently Asked Questions

Bebsio is a comprehensive, multi-tenant shop management system (SaaS) designed to help retail and wholesale businesses grow efficiently. It helps you manage your inventory, process sales instantly with an online POS system, maintain digital ledger to track customer dues, track employee performance, set up bank/MFS payment options, and view daily sales and profit-loss analytics.

Yes! Bebsio is fully compatible with standard barcode/QR scanners. You can connect any USB or wireless barcode scanner to your device. Simply position your cursor in the search input on the POS page and scan the barcode to add the product directly to the cart. You can also input barcodes/SKUs manually if needed.

To accept card or mobile banking (e.g., bKash, Nagad, Rocket) payments, choose the Card or Mobile Banking payment method on the checkout modal. You will be prompted to select one of your pre-configured bank/MFS accounts. If you have not added one yet, a convenient link is provided right there to redirect you to add an account under settings. This ensures your financial reports and balances are tracked accurately.

Navigate to Inventory > Products and click the "Add Product" button. Fill in the product details like Name, Purchase Price, Selling Price, and Quantity. The system will automatically generate a clean, search-friendly SKU/slug. You can also specify manual barcode values if the product already has one from the manufacturer.

Bebsio tracks inventory levels dynamically. When a product is sold, the available stock is decremented immediately in real-time. If a product is out of stock, the system prevents it from being added to the POS cart, avoiding negative stock occurrences. You can also configure reorder alerts to notify you when products fall below their minimum stock thresholds.

During a POS sale, if a customer pays less than the total payable amount, check the "Add due to digital ledger" checkbox, and ensure you have provided the customer's phone number. The remaining unpaid amount will automatically be recorded as due in the Digital Ledger. You can view, collect payment, or send SMS reminders to the customer directly from the Digital Ledger dashboard.

Navigate to Employees in the dashboard sidebar. Click "Add Employee", enter their name, phone, email, and password. You can assign a specific Role to each employee (e.g., Cashier, Manager, Inventory Staff). Each role can be configured with granular permissions, ensuring cashiers can only access the POS page and cannot view reports or edit shop settings.

Go to Bank Accounts in the main dashboard. Here you can add accounts for bank transfers (e.g., DBBL, City Bank) or mobile financial services (e.g., bKash, Nagad, Rocket). Once saved, these accounts will automatically appear in your POS checkouts whenever card or mobile banking methods are chosen. You can also view detailed transaction histories and deposits for each account.

To change or renew your SaaS package, go to Billing (or Subscription) in the sidebar. You can view all available plans (Starter, Business, Premium) and submit a renewal/upgrade request along with your deposit details (bank account or transaction reference number). Once the administrator approves your request, your plan features and limits will be updated immediately.

Bebsio includes a built-in customer loyalty system. Shop owners can enable reward points under General Settings and configure custom earning rates (e.g., 1 point per 100 spent), redeem values (e.g., 1 point = 1 unit of currency), and minimum points required to redeem. During POS checkout, if a registered customer is selected, they will earn points automatically based on the final total, or can redeem their existing points to get a discount on their order.