Get in Touch
Have questions? We'd love to hear from you. Send us a message and we'll respond as soon as possible.
Frequently Asked Questions
Got questions about Bebsio? Here are some of the most common things people ask us. If you can't find what you are looking for, feel free to send us a message through the contact form.
Q.How long does it take to get a reply from support?
Our customer support team typically responds to all inquiries within 2 to 4 business hours. For requests sent during weekends or public holidays, it might take up to 24 hours to get a response.
Q.Can I request a custom onboarding or demo session?
Absolutely! We offer free online demo sessions and onboarding support to help you and your staff set up products, outlets, and POS systems smoothly. Simply select 'Sales Inquiry' in the contact form to get started.
Q.Do you offer offline or desktop installations?
Bebsio is a fully cloud-based Software as a Service (SaaS). This means you do not need to install anything on your device. You can access your shop from any internet-connected computer, tablet, or phone, and all updates and database backups are handled automatically by us.
Q.Can I upgrade or downgrade my subscription plan anytime?
Yes, you have complete flexibility to change your subscription tier at any time directly from the Billing settings in your shop owner dashboard. Any remaining balance will be adjusted proportionally to your new plan.